Quick Start Guide to Billing – Kangarootime (K2)

Refer to this guide for answers to common billing questions.

Go to Business Module > Billing > Payments and select the Disbursements tab. Adjust the date range filter to view details for each bank deposit.
- You can also download a report for a selected date by using the download icon.
- Note: The dates listed in the Disbursement report indicate when funds are released to your bank. These dates do not reflect when funds are deposited into your bank account. Deposits may take up to 2 additional business days from the disbursement date to reach your account.
Go to Insights Module > Billing and select the Payments report
- This report displays payment information for a selected time period
- Select the Financial Data Format: Cash Basis to view payments disbursed to the school bank account.
- Note: Insight reports update overnight. Any changes made today will not reflect until the following day.

Go to Business Module > Billing > Payments; adjust the date range filter to view payment processing statuses. Manual payments may be added if necessary. Expand the payment row for additional details and enter actions if appropriate.
- How to View and Take Action on Payments
- How to Add Manual Payments

Go to Business Module > Families > Accounts, then look at the Latest Bill tile.
Use the Adjust Amount Due button on the Latest Bill tile to reduce the current bill. The autopay function will withdraw the adjusted amount.
How to Decrease an Amount Due to a Bill

A dishonor Fee is a charge applied when an ACH payment is returned due to insufficient funds in the payer's bank account. Also commonly referred to as a returned payment, bounced payment, or NSF (Non-Sufficient Funds) fee. ACH payments returned by a bank will automatically apply the configured dishonor fee to the family's account, based on the school's billing settings.

Go to Business Module > Families > Accounts and select the Activity tab within the family’s account.
A Late Payment Fee will be a separate transaction line.
The Type search bar may be used to filter by a specific transaction type
See How to Waive a Late Payment Fee

Go to Business Module > Billing > Payments, select the Unsuccessful tile button.
Scroll to an account and select the down arrow icon to expand payment information. The Failure Description will provide payment information on why a payment Failed or was Returned.
- Most common causes: Inaccurate data was entered, insufficient funds in the account, or the credit card payment exceeds the card's credit limit. 
- Recommended Solutions: Delete the payment method and have parents enter new credentials to ensure accuracy, or provide a new payment method.

Go to Business Module > Families > Accounts and select the Billing tab within the family’s account.
In the Billing History Section, select the Itemized Bill of the invoice that was paid late.
Select the Waive Late Payment button located on the Bill information tile
See additional step-by-step directions

An Early fee or Late fee is an automated system-generated charge applied when a parent or guardian drops off or picks up a student outside of scheduled tuition coverage times. The appropriate fee transaction is based on the school's configured fee settings.
See How to Waive Early Drop-Off and Late Pick-Up Fees

Go to Business Module > Families > Accounts, then look at the Total Due Column.
Go to Insights Module > Billing and select the Accounts Receivable report
- This report provides information on outstanding balances
- Please Note: All insight reports update overnight; changes, including payments, will not display until the next day.

Go to Business Module > Families > Accounts and select the Billing tab within the family’s account. Select the See Details button in the Next Bill tile.
How to Preview a Family's Bill

Go to Business Module > Families > Accounts and select the Billing tab within the family’s account.
In the Billing History table, select the payment to reimburse, and select the Return Payment button.
The following article link provides step-by-step directions on processing refunds in Kangarootime.
Please note ACH payments cannot be refunded until they have cleared the payer’s bank, which may take up to 7 business days. Credit card refunds are typically initiated within 48 hours of processing.