Businesses can choose whether to apply payment surcharges at individual locations using Kangarootime's billing surcharge settings. Credit card processing fees can be passed directly to the payer. The payer is informed that an additional processing fee may be applied when they add a payment method or make a payment in the KT Connect app. However, it is strongly encouraged that each school outlines the processing rates and terms in their own parent polices to ensure proper notification.
A fee for returned ACH or bounced check payments can also be configured within the business surcharge settings. The charge amount for the insufficient funds fee or dishonor fee is customizable by location, depending on each school's policy.
Note: Some state laws may prohibit passing processing fees on to a consumer. Please consult your financial advisor or legal counsel before enabling this feature.
Table of Contents
How to Configure Credit Card Payment Surcharges
How to Set Insufficient Funds Fee (Dishonor Fee)
How to Update an Insufficient Funds Fee (Dishonor Fee)
How to Configure Credit Card Payment Surcharges
- Select Billing from the navigation menu
- Select Settings
- The default view will display the Surcharges page
- Search the location to view surcharge settings
- Locate the Charge Parents CC Fees column (CC = credit cards)
- Toggle On to pass the charge on to the payer
- Toggle Off for your business to pay the payment surcharge
Note: Payers will see a note in the KT Connect mobile app that says "Additional Fees May Apply" when adding a payment method or making a manual payment. Once they go to initiate a payment and proceed to the Payment Summary page, the total amount of the "Card Fee" will be calculated based on the percentage of the Payment Amount.
How to Set Insufficient Funds Fee (Dishonor Fee)
- Select Billing from the navigation menu
- Select Settings
- The default view will display the Surcharges page
- Locate the Pass Through Dishonor Fee column
- Toggle On to pass on the insufficient fund fee
- Enter Dishonor Fee Amount
- Select Set Dishonor Fee
Tip: Once there is a returned ACH Payment, you will be able to see these Fees by going to the Billing > Transactions page, where you can then filter by "Dishonor Fee." If you wish to waive this fee on a case-by-case basis, you can expand that transaction row and select "Reverse."
How to Update an Insufficient Funds Fee (Dishonor Fee)
- Select Billing from the navigation menu
- Select Settings
- The default view will display the Surcharges page
- Locate the Pass Through Dishonor Fee column
- Toggle Off the Pass Through Dishonor Fee
- Toggle On the Pass Through Dishonor Fee
- Enter the updated Dishonor Fee Amount
- Select Set Dishonor Fee