The Payments screen displays all payments withinn a selected time frame. The page may be filtered by individual payments, various time periods as well as the Type (Manual or Automated) by center. Additionally, the page may be filtered by status: Unsubmitted, Pending, Failed, Flagged, and/or Deposited. Selecting a status tile will display only the payments with the corresponding status. Please note more than one tile may be selected.
Payment status is defined below:
- Unsubmitted payments can be canceled or voided (depending on the payment method). Canceling or voiding the payment allows you to change the amount to process or completely cancel/void the payment to stop it from being processed by the payment processor. Credit card payments can be canceled, and checks can be voided. Kangarootime does not allow for the cancellation of cash or money order payments
- Pending payments are being processed. Action cannot be taken on these payments
- Unsucessful payments can be viewed to learn the failure reason and other payment information
- Deposited payments are the completed total transaction amount and include payment processing fees. Please see Disbursements to view funds transfered to the businesss bank account.
- Flagged payments have the action items of viewing the flagged reason, payment information, and the ability to approve or cancel the payment. If you approve the payment, it will change the status to Pending. If you cancel, the payment will not be processed by the payment processor
How to view and cancel an Account Payment:
- Select Billing in the navigation menu
- Select Payments
- Select date filters to expand time frames or display custom dates
- Expand the payment view by selecting the carrot icon
- Complete necessary action per payment status
Unsubmitted cancel payments will stop a payment from being processed.
Accounts that require an adjustment to their payment, select the +Add Payment button to process an updated payment amount.
Please contact helpdesk@kangarootime.com with any questions.