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How to Configure Enrollment Schedule Change Requests for Online Registration Enrollments

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Online Enrollment Registration includes an optional add-on feature that allows families to request schedule changes after enrollment. Schedule change requests are configured at the individual enrollment program, as schools may have different policies and requirements for each program. Schools review and approve these requests through the Lead Management page, and the student's enrollment contract will automatically update to reflect the approved changes. When approving schedule change requests, schools should carefully consider any resulting billing adjustments, as additional billing considerations may apply.
 

Table of Contents:

Parent Experience Article
 

How to Configure Enrollment Schedule Change Request

  1. Select Enrollment from the Business module navigation menu
  2. Select Programs
  3. Select the Program that will allow change requests
  4. Select Change Request
  5. Toggle ON the Change Request for Parents 

Repeat steps 1-5 for each program that allows familes to request an enrollment schedule change. 

Processed enrollment change requests will now be displayed on the Enrollment Lead Management page under the Pending status.
 

How to Approve a Schedule Change Request

  1. Select Enrollment from the left-hand navigation menu
  2. Select Lead Management 
  3. Select the Approval Pending tab
  4. Review the Inquiry Type column to locate a Change Request 
  5. Click the carrot icon on the right side of the inquiry to expand the section and view the request details
  6. Optional - Additional information or make updates using the Edit Offer and Show Changes buttons 
  7. Select the check box next to the Offer Details
  8. Select Approve
  9. Select Confirm & Approve
     

Once a change request has been approved, it will move to the Completed section of the Lead Management page. Enrollment contracts will automatically be updated to reflect the new schedule effective on the requested date.  

We recommend previewing the family's account Next Bill to ensure billing accuracy

Schedule Change Requests and Waitlist

Programs at or over capacity will notify the parent or guardian that the enrollment change request is not complete. The parent or guardian must accept or decline to be placed on a waitlist. The original contract will remain in effect unless the school approves the enrollment change request.  Waitlisted change requests can be viewed on the Waitlist tab within the Lead Management page.  

 

Information on the parent or guardian experience is available in the article How to Request an Enrollment Schedule Change.

Please reach out to helpdesk@Kangarootime.com with any questions. 

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