When an account is approved for subsidy billing with a different amount than previously reported, Kangarootime enables an edit to the subsidy billed amount while maintaining the original subsidy information entered.
Editing a child's subsidy, such as changing the start or end date, subsidy amount, or copay amount, may recalculate existing transactions. This can result in the family's account showing a credit or balance amount due. It is best practice to enter the last day of the current bill's service period in the End Date field and manually apply any necessary charges or credits to the family's account.
Please review the following example and best practice below.
Subsidy Reimbursement Change:
The Lee Family subsidy is expiring on the 31st of the month. The family received a new voucher with an updated reimbursement rate and a start date of the 15th of the month. An edit to the original subsidy end date will be entered for the 14th of the month, and a new + Add to Subsidy record is required for the updated subsidy date and rate to ensure correct billing calculations.
How to Edit a Subsidy Payment Schedule
Select Families
Select Accounts
Search and select the Account of the child requiring a subsidy edit
Select Agency
Expand the child's subsidy information
Select Edit
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Enter the necessary information
Editing a child's subsidy, such as changing the start or end date, subsidy amount, or copay amount, may recalculate existing transactions. This can result in the family's account showing a credit or balance amount due. It is best practice to enter the last day of the current bill's service period in the End Date field and manually apply any necessary charges or credits to the family's account.
Select Enroll
How to Add a New Subsidy Record to Family Account
Select Families
Select Accounts
Search and select the account of the child requiring a subsidy edit
Select Agency
Select +Add to Subsidy
Enter the necessary asterisk information
Select Enroll
Please refer to the article How to Add Subsidy Billing to an Account for additional information on the steps required to enter a subsidy billing amount on an account. Information on the steps to enter a subsidy credit transaction is available in How to Add an Agency Credit to a Family Account.
Please contact helpdesk@kangarootime.com with any questions.