If an agency assignment is added to a child in error, you can remove the assignment from the child's record. Archiving an assignment cannot be undone and should not be used to edit or hide an expired assignment. Once the assignment has been archived, review the family's next bill to ensure accurate billing.
How to Archive a Subsidy Assignment:
Select Families from the left-hand navigation menu
Select Accounts
Select the Account to archive the subsidy assignment
Select AGENCY
Expand the child's subsidy line by clicking the down arrow
Check the expiration date of the subsidy and edit if applicable
Select Archive Assignment
Select Archive
Please contact helpdesk@kangarootime.com with any questions.