Incident Reports - Release Date: 11/25/2026
That’s right! Another long-requested feature is coming soon to Point of Care, School, and KT Connect. Staff can now create incident reports in Point of Care, admins can review and approve them in School, and parents can view, acknowledge, and sign them in KT Connect.
Point of Care
Incident reports live in a new tab on the child profile. To find it, open the Classroom view, double-tap the child tile (of a child who is in care), and tap More... to see the Incident Reporting tab.
Creating an Incident Report
Tap the button to open the Incident Report form. It works much like a note form, but it’s specific to the child you’re viewing. Staff must sign the report when they create it. Once signed, the report is created in draft mode, which drafts can be edited by staff in Point of Care or by admins in School.
School Experience
Head on over to KT School, where admins can review all reports. Via the Incident Reports screen, an administrator can edit, approve, or archive a report. Once a report is approved, it’s sent to all primary contacts and can no longer be changed.
The report detail in School updates a new Sent To section listing every primary contact the report went to. It records when each contact was notified, when they opened the report, and if and when they acknowledged it. Acknowledging is a separate, deliberate action from opening.
The Signatures section shows a separate line item for each recipient. If a parent signs and acknowledges the report, their line updates with the signature and date.
KT Connect
When an admin approves a report in School, parents who are primary contacts get a notification that an incident report was created. Tapping it launches KT Connect and opens the report. Primary Contacts can view, acknowledge, and optionally sign reports in KT Connect via the new Documents section. Reports are grouped by month and year, and automatically present the last 30 days. Tap each report to open the full details.
Note: The first time a parent opens a report, we track that it was opened. Opening is separate from acknowledging, and admins can see it in School.
Acknowledging a report
From the detail view, Primary Contacts will tap Acknowledge to open a new dialog where they have an option to add a signature before sending. Once sent, the report details show that it was acknowledged. If there are other primary contacts, their acknowledgements appear in the details too.
Print, Save, or Share
In the detail view, tap the Share button in the top right corner. This generates a formatted PDF of the report, which parents can print, download, or share using the normal OS share controls.
Subsidy Assignment History - Release Date: 11/25/2026
Ever wondered why a subsidy assignment looks the way it does? You can now see exactly what happened and who did it.
Head to the Agency section within an account, and select View History under any assignment. It expands to show every action taken on that assignment and who took it. Next time someone asks why something happened or what changed, the answer is right there.
Subsidy Details on Activity Transactions
We didn’t stop at assignment history. We also made the transactions created by subsidy assignments easier to trace.
Sometimes a transaction shows up on the activity screen and seems to come out of nowhere. Now, when a transaction comes from a subsidy, the subsidy name appears right in the description. On Activity > Transactions, select Related Transaction to expand a view of how that transaction came to be and when it happened.
Feature Spotlight: Drop-In Care
Kangarootime supports Drop-In Care, giving families the flexibility to book individual care sessions on an as-needed basis, including during vacation periods, directly through the KT Connect parent portal.
Drop-in care is designed to help businesses fill available seats daily, creating additional revenue opportunities while giving families the planned or unplanned care they need.
For Administrators
Class Capacity Management: Drop-in availability is tied to class capacity. When a class is full, the system automatically prevents new drop-in bookings for that day. Administrators can manage capacity two ways:
- Permanent capacity: set at the class level under Enrollment → Classes
- Daily capacity overrides: adjustable by date range under Attendance → Attendance/Bookings → Manage Capacities, allowing flexibility for staffing changes and special programming needs
Drop-In Rates: A session-based fee must be assigned to a class before drop-in care can be enabled. Families are billed on the invoice that covers the period of service.
Drop-In Care Rules: Schools can configure drop-in rules globally or per class, including:
- Booking window: define how far in advance (minimum and maximum) a parent can schedule a session (up to six months out)
- Cancellation policy: set the cutoff time for penalty-free cancellations; late cancellations can be configured to result in an absence mark and session charge
Family Exclusions: Specific family accounts can be blocked from booking drop-in sessions when needed. Administrators retain the ability to manually add sessions for excluded students on a case-by-case basis. Exclusions can be removed at any time.
For Families
Booking a Drop-In Session: Parents can book drop-in sessions through KT Connect under Attendance > Schedule New Booking. After selecting date(s), families can select individual sessions, review the fee, then confirm their booking in just a few steps. This includes vacation periods, making it easy to secure coverage during school breaks.
Canceling a Session: Sessions can be canceled from the Attendance screen in KT Connect. Whether a charge applies depends on the center's cancellation policy, and cancellations made within the defined window may result in an absence charge.
How It All Works Together: Once a drop-in session is booked, the child automatically appears on the Attendance Screen and in the Point of Care app for staff on the date of service; no manual entry is needed. Check-in/check-out times and activity notes are tracked as normal, and the session charge is reflected on the family's account.