Digital payments (ACH and Credit Card transactions) made to your business and disbursed as a batched group to your bank account can be viewed within Kangarootime. The disbursement report displays all digital payments, refunds, returns along with the individual payer and account names for the selected disbursement date.
Key details about batched payments:
Automatic payments are batched at the end of the business day on the payment's due date.
Manual payments initiated before 6:00 PM EST, will be captured on the same date they are initiated.
Batched payments are sent to the processing bank at the end of the business day, where the payment transactions are captured and settled.
Funds are then disbursed based on your banking institution's processing times and may take up to 48 hours to deposit into an account.
Payments are not processed on bank holidays.
Please follow the steps below to review your batched digital payments.
How to view a digital payment batch:
Select Billing from the navigation menu
Select Payments
Select Disbursements
Select the center(s) to view disbursements
Select Run Report for the date needed
Select the preferred format, PDF or CSV
Select Generate Report
The report will display all digital payments, refunds, and returns for the disbursement date.
How to view all digital payment batches within a time period:
Select Billing from the navigation menu
Select Payments
Select Disbursements
Select the start and end dates of the disbursement to view
Select the center(s) to view disbursements
Select the Export button
A .csv spreadsheet will automatically download all digital payments, refunds, and returns of the selected disbursement time frame.
Please contact helpdesk@kangarootime.com with any questions.