Student Care Tracking - Now Available!
What's new
Student profiles now include a comprehensive care timeline that automatically tracks every care-related event throughout the day. The timeline captures check-ins and check-outs, class joins, name-to-face confirmations, group transitions, and releases to authorized contacts, creating a complete record of each child's day.
Why it matters
This feature provides instant visibility into who was responsible for each child at any given moment, eliminating the need to generate reports for basic accountability questions. The timeline serves as automatic documentation for licensing requirements, parent inquiries, and daily operations, with zero additional effort from staff.
How to access
Navigate to a student's profile and view care events in two ways:
- All Activity - Care events are displayed alongside other daily activities
- Care Tracking - Attendance events only
- Notes and Activity - Activities tracked via Point of Care
Filter by date and export reports as needed.
Key details
- No setup required as tracking begins automatically
- Events display in reverse chronological order (most recent first)
- Each entry includes what happened, when, who was involved, and where
- Group transitions and release-to-contact information require the new Classroom app
Returned Payment Notifications - Now Available
What's new
Parents now receive automatic notifications when ACH payments are returned or fail to process. Notifications are delivered via both email and in-app alerts, ensuring parents are promptly informed of payment issues.
Why it matters
Returned payments create friction for everyone involved. Without immediate notification, parents may not discover the issue until their account is flagged or their child's enrollment is affected, often days or weeks after the payment fails. Meanwhile, your staff spends valuable time tracking down parents to resolve payment issues manually.
This feature eliminates that gap by alerting parents the moment a payment is returned, giving families the opportunity to resolve the issue quickly before it impacts their child's care. Early notification means:
- Faster resolution – Parents can update payment methods or address insufficient funds immediately, reducing collection delays
- Reduced administrative burden – Staff spend less time chasing down payment issues and following up with families
- Better parent experience – Families appreciate being informed right away rather than discovering problems later, and having clear guidance on next steps
- Maintained cash flow – Quicker payment issue resolution means fewer disruptions to your revenue stream
- Prevented service interruptions – Families can resolve issues before they result in enrollment holds or service disruptions
By proactively notifying parents of payment failures, you're turning a potential point of frustration into an opportunity for quick, transparent resolution.
How it works
When an ACH payment is returned by the bank, the system automatically sends a notification to the parent through their preferred channels. Parents receive clear information about what happened and what they need to do to resolve the issue.
Key details
- Notifications are sent automatically without manual intervention
- Supports both email and in-app delivery for maximum reach
- Parents receive an immediate alert when payment is returned
- Works for all ACH payment failures