Announcement and Account Messaging

Messaging is a useful tool for centers and parents to communicate immediately and effectively. Kangarootime offers two unique messaging styles, Announcement and Account messaging. 

The Announcement feature is a one-way message that contacts can view via the KT Connect app. Announcement messages are sent to all Family Accounts in a center.  The Account messaging feature is a direct two-way messaging designed for a more personal message that should is shared between a center and a specific account. Each message type, announcement or account may be deleted if needed. Only users with Delete permission are able to delete a message. This article aims to instruct one on how to send both Announcement and Account messages. 

TABLE OF CONTENTS

• How to Create an Announcement Message
•  How to Attach a Document to an Announcement Messaging  
• How to Create an Account Message
• How to Attach a Document to an Account Message
• How to Delete an Announcement and/or Account Message

How to Create an Announcement Message

1. Click on Engagement on the navigation menu
2. Click on Messaging
3. Click on Announcements
4. Click on New Announcement
5. Select the appropriate Center Channel you want the message to reference 
6. Click the Message Center(s) button 
7. Type the message and then click the Send Announcement button
   • Please note that an announcement can include a web link. Simply paste the web link in the message. The link will be available to open upon receipt by a parent/guardian. 

 How to Attach a Document to an Announcement Messaging  

1. Select Engagement on the navigation menu
2. Select Messaging
3. Select Announcements
4. Select the Center 
5. Type a message in the text box
6. Select the Paperclip button
7. Select the document to send
8. Select the Send Announcement button

How to Create an Account Message

1. Click on Engagement on the navigation menu
2. Click on Messaging
3. Click on Accounts 
4. Click on New Message 
5. Select the appropriate Account Channel(s) 
6. Click the Message Account(s) button
7. Exit out of the Account Channel(s) page 
8. Type the message and then click the Send Message button
   • Please note an announcement can include a web link. Simply paste the web link in the message. The link will be available to open upon receipt by a parent/guardian. 

How to Attach a Document to an Account Message

1. Select Engagement on the navigation menu
2. Select Messaging
3. Select Accounts
4. Select the family Account
5. Type a message in the text box
6. Select the Paperclip button
7. Select the document to send
8. Select the Send Message button

How to Delete an Announcement and/or Account Message

1. Click on Engagement on the navigation menu
2. Click on Messaging
3. Click on Announcements or Account Message
4. Select the More Button (...) to the right or left of the message
5. Click Delete
   • Please note a deleted message is no longer visible to the center or parent. The message is stored with Kangarootime and can be retrieved upon request. 

Please contact helpdesk@kangarootime.com with any questions.