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Announcement and Account Messaging

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Messaging is a useful tool for centers and parents to communicate immediately and effectively. Kangarootime offers two unique messaging styles: Announcement and Account messaging. 

The Announcement feature is a one-way message that contacts can view via the KT Connect app. Announcement messages are sent to all Active family accounts in a school.  The Account messaging feature is a direct, two-way messaging tool designed for more personal messages to be shared between a center and a specific account. Each message type, announcement, or account may be deleted if needed. Only users with Delete permission can delete a message. The following article reviews how to send both Announcement and Account messages. 

TABLE OF CONTENTS

How to Create an Announcement Message

  1. Click on Engagement on the navigation menu
  2. Click on Messaging
  3. Click on Announcements
  4. Click on New Announcement
  5. Select the appropriate Center Channel you want the message to reference 
  6. Click the Message Center(s) button 
  7. Type the message and then click the Send Announcement button
    • Please note that an announcement can include a web link. Simply paste the web link in the message. The link will be available to open upon receipt by a parent/guardian. 
    • Please note you are able to start a new line within the text of your message by holding the "shift" button and clicking enter.

 How to Attach a Document to an Announcement Message 

  1. Select Engagement on the navigation menu
  2. Select Messaging
  3. Select Announcements
  4. Select the Center 
  5. Type a message in the text box
  6. Select the Paperclip button
  7. Select the document to send
  8. Select the Send Announcement button

 

Announcement SMS Notifications (Optional add-on feature) 

Announcement notifications can be sent via SMS notification in addition to the standard notification sent through the KT Connect app. When an announcement is posted, the original notification is always delivered through KT Connect. Parents or guardians who do not open the notification within 15 minutes receive an SMS (mobile text) notification, based on the school's SMS licensing configuration. *

How to send an Announcement with enabled SMS Notifications

  1. Select Engagement on the navigation menu
  2. Select Messaging
  3. Select the Announcements tab
  4. Select New Announcement
  5. Select the appropriate Center Channel you want the message to reference 
  6. Select the Message Center(s)
  7. Type the message 
  8. Select the Send SMS notification checkbox
  9. Select Send Announcement
    • Please note that an announcement can include a web link. Paste the web link in the message. The link will be available to open upon receipt by a parent/guardian. 
    • Please note you are able to start a new line within the text of your message by holding the "shift" button and clicking enter.

* SMS notifications are not available to all businesses; please contact helpdesk@kangarootime.com if you are interested in purchasing this add-on feature. 

 

An announcement that was previously posted without the SMS Notification checkbox selected can still be sent as an SMS notification. 

How to send an Announcement SMS Notification 

  1. Select Engagement on the navigation menu
  2. Select Messaging
  3. Select Announcements tab
  4. Select the appropriate Center Channel you want the message to reference 
  5. Locate the original announcement 
  6. Select the three-dot action button on the announcement message 
  7. Select as Send as SMS 

* SMS notifications are not available to all businesses, please contact helpdesk@kangarootime.com if you are interested in purchasing this add-on feature. 

How to Create an Account Message

  1. Click on Engagement on the navigation menu
  2. Click on Messaging
  3. Click on Accounts 
  4. Click on New Message 
  5. Select the appropriate Account Channel(s) 
  6. Click the Message Account(s) button
  7. Exit out of the Account Channel(s) page 
  8. Type the message and then click the Send Message button
    • Please note an announcement can include a web link. Simply paste the web link in the message. The link will be available to open upon receipt by a parent/guardian. 
    • Please note you are able to start a new line within the text of your message by holding the "shift" button and clicking enter.

 
 

How to Attach a Document to an Account Message

  1. Select Engagement on the navigation menu
  2. Select Messaging
  3. Select Accounts
  4. Select the family Account
  5. Type a message in the text box
  6. Select the Paperclip button
  7. Select the document to send
  8. Select the Send Message button

 

 

How to Delete an Announcement and/or Account Message

  1. Click on Engagement on the navigation menu
  2. Click on Messaging
  3. Click on Announcements or Account Message
  4. Select the More Button (...) to the right or left of the message
  5. Click Delete
    • Please note a deleted message is no longer visible to the center or parent. The message is stored with Kangarootime and can be retrieved upon request. 

 

 

Please contact helpdesk@kangarootime.com with any questions.

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