When an account becomes eligible and approved for subsidy billing in a different amount than previously reported, Kangarootime provides a simple way to edit the subsidy billed amount to the Account. This allows you to ensure the subsidy amount or parent co-pay amount is billed correctly on the account. 

To Edit a Subsidy Billing on an Account:

  1. Click Families
  2. Click Accounts
  3. Search for and select the account in need of the edit to the subsidy record
  4. Click Agency
  5. From the Agency screen, expand the agency record that requires the edit. 
  6. Click Edit
  7. Enter the necessary edits by entering the correct start date, end date, or cost. 
    • Please note that edits made to the start date and cost will recalculate existing transactions. This may leave an account in credit or debt. Before making changes please consider if the changes are best managed by ending the existing subsidy schedule and creating a new one.
  8. Click Enroll

Be sure to read the article How to Add Subsidy Billing to an Account to learn the steps needed to enter a new subsidy billing amount into an account. 

Please contact helpdesk@kangarootime.com with any questions.